9th Apr 2024 (5 weeks ago)
If I could give a lower rating I would.
To start, for the year+ we lived in a property rented via Rex gooding we lived in damp, that bad I became ill and had to visit my GP costing time out side of work.
When we tried to raise this with them it was brushed of or they would send a ‘handy man’ to simply ‘look’ at the problem NOTHING was resolved and told to just clean it! They sent a team to fit an extractor fan for the bathroom but then we discovered 9 months down the line they had decided to pull out of that.
There ‘inspections’ are someone Turing up and taking pictures of the house and leaving, completing ignore the black walls from damp.
We were told that our emails would be passed to the correct account holder for our property, Stewart, and they would contact us. He never did.
When we decide to leave the property due to health reason, this experience was disgusting. We left the property in better condition than when we arrived and was faced with a battle to get our deposit back which was £900+. I have only just received it back and we have been out of the property 6 weeks!
When I contacted Rex Gooding they were not at all helpful, I was told it was not there problem and they couldn’t do anything about it and that it’s with DPS to sort. Even though they were the ones who could not contact the landlord to request it back, when I asked to speak to Stewart he always seemed to going out and would call me back, he never did, therefore I had to chase them and he would not want to talk to me. In the end I had to go legal to get my deposit back.
I would avoid this agency at all costs!!
Photos of the damp attached.... Read more