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A dire experience with the attempt to purchase our first home through Bridgfords Hazel Grove. What should have been a moment of joy and excitement has turned into one of anguish and extreme stress.
We made an offer to the house seller at the asking price, which was accepted. However, the bank set to finance our mortgage valued the property £25,000 below the agreed amount. When we returned to the estate agency to report this, the problems began.
The agency started pressuring us to come to their office and sign up for their mortgage service, insisting it was the only way to communicate the down valuation to the seller. They demanded the house valuation report, despite knowing that banks, during the mortgage application process, do not provide a detailed valuation report. The only document provided by the bank to our mortgage advisor, containing the down valuation, was sent to Bridgfords consultants, who refused to accept it or forward it to the homeowner. We endured weeks of stress, feeling compelled to visit the estate agency to sign up for Bridgfords' services, even though we already had a mortgage advisor and conveyancer.
Yesterday, we were informed that unless we provide a detailed valuation report of the house, it will be returned to the market, and we will be withdrawn from the negotiation. Our mortgage advisor explained repeatedly that banks do not provide such reports. It's astonishing that an agency the size of Bridgfords is unaware of the mortgage application process.
Throughout the past week, we were coerced and blackmailed by Bridgfords, who continuously insisted they would only pass on the undervaluation if we visited their office.
In addition to these distressing and humiliating weeks, we will suffer financial losses because our conveyancer had already initiated the process.... Read more
11th May 2024 (8 days ago)