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- Palmer Snell
Palmer Snell Estate Agents
4.5
898 reviews
- Branches 19
- Properties for sale 625
- Average time to sale 16 weeks
About Palmer Snell
Palmer Snell have 19 branches and they mainly list properties in BH7, TA6, DT6, BH18, BH17, BH9, BH23 and SP8. Over the last six months, they've listed 625 properties, with an average time to sale of 16 weeks.
Palmer Snell fees
Estate Agent fees vary depending on the area and the level of service offered. In the areas Palmer Snell operate, the average fee is 1.17%.
Get a quote for selling your property.Top performing Palmer Snell branches
Latest reviews for Palmer Snell
A Campbell
1
After sending my feedback directly to Palmer Snell over a week ago and as expected not receiving a response, i will now post here.
My partner and I decided to both sell our flats to hopefully buy somewhere together. As two first time sellers, we have had an awful experience with Palmer Snell. Please see the reasons below we decided to take both properties off the market with Palmer Snell and list with a different agent.
- From the first viewing onwards, we have had loo to constantly chase for feedback for days and days after the viewings. This was frustrating from the get-go, especially with the difficulty of getting through to the office. On some days, I called hourly to try and actually get through to someone. I dread to think how difficult it would be to try and arrange a viewing.
-On multiple occasions, it would take weeks to get a response to texts or emails despite multiple follow-up emails and voicemails. This started once we had signed a contract; before signing the contracts, we would get responses within hours, which never quite sat right with us.
- At one point, a potential buyer asked questions regarding the lease, which I provided the same day to Palmer Snell. When I called to ask about this potential buyer a week later, I was told the agent had been too busy to read the lease and asked if I could do it instead. At this point, the buyer was no longer interested. No apology for the lack of communication or incompetency was provided. It was a 'why don't you do yourself' approach. If we wanted to sell the properties ourselves, we wouldn't have hired an agent.
-When we had valuations for both of our properties, we were told photographers would be attending. This was never arranged for my property despite chasing this up multiple times. Photos were taken on an iPhone, which would not have been a problem if we were not told differently prior to signing a contract.
-We were also told our listing would be premium listings - it took multiple emails and calls to actually get this to happen which we found really unprofessional.
-Throughout, there has just been an overall lack of contact - every update from pre and post-sale we have needed to chase for ourselves. There was no initiative to help the sale through or to provide any form of reassurance. As first-time sellers, this is something we really struggled with, and the whole process has lacked any form of personal touch or consideration and ultimately just been made as stressful as possible. We now have a complete lack of confidence that Palmer Snell has been doing everything possible to help with the sale. To be entirely honest, I would have resented making payment if the sale were to have continued, as it would be for a service that has only ever involved opening the front door around five times, nothing more. We both had a really good impression after meeting Michael and Connor at the valuations and are really shocked at how we have been treated.
The silver-lining of our flats being marketed elsewhere is that we will not have to make payment to Palmer Snell but to an agent who is willing to do the work. On a side note, since listing the properties elsewhere within only a matter of weeks ago we now have an offer at full asking price, our experience with the new agent could not have been more different.
15th May 2024 (5 days ago)
T Stimpson
5
By far and away the best rental experience I have ever had! Oliver and Hayley were incredible. From the point of requesting a viewing on a property, to the confirmation of being offered the property took only 4 days!. The level of service is nothing short of outstanding. The online portal made this the easiest home move I have undertaken, The change of address for water, setting up new gas and electric suppliers and transferring my council tax were instantaneous. I could not recommend them enough for anyone looking for a speedy, friendly and professional service.
8th May 2024 (12 days ago)
R Fletcher
1
Poor experience! I had viewed a house which I was very interested in, unfortunately the estate agent wasn’t knowledgeable on the property and didn’t attempt to show us around. Myself and my partner were still keen on the property itself and put an offer in, we were then told there were a few others interested and to provide “best and final”. After providing a new offer, estate agents explained they would ring tomorrow if our offer was accepted. However we had to visit the estate agents to photocopy our IDs (a step which I knew could have been done over email) but pushed us and said our offer would be void if we didn’t attend. When we arrived at the estate agents, we were told to sit down with a mortgage advisor who asked us our deposit amounts, salary etc to try and sell mortgage products. He then followed up by asking us to email him our IDs- which could have been done without visiting the estate agents. The whole process was poor, and all they wanted was sales and to get us to buy “extras”. An hour after leaving the office, the estate agents told us we didn’t get the property as the other buyers ‘made more of an impression on the seller’. Very unprofessional and wasted our time for sales. I have been put off viewing houses listed with this estate agents.
6th May 2024 (14 days ago)
B D
2
Every time I request to view a property, I get a phone call from a woman called Ella, asking all sort of questions, yes, I understand they need to know if I can afford to pay the asking price, what I don't get is why afterwards I get bombarded with texts about properties I am not remotely interested. Have you heard about GDPR? I just want a viewing, tell me date and time, all the info I have already given online and don't want to register! It is frustrating!
3rd May 2024 (17 days ago)
O .vannoey
5
Yvonne was very insightful and gave us all the information needed to rent our new place. Strong communication throughout the whole process.
1st May 2024 (19 days ago)
H Jenkins
5
Tony was very helpful and guided us through any help that we have needed. Even after we moved he has still been happy to answer any questions that we have had.
30th Apr 2024 (20 days ago)
All 19 Palmer Snell branches
J saddigh
5
We have used Palmer Snell to manage our rental properties. They have been amazing from start to finish. They happily answered our questions and took time to explain things to us in detail. They found us brilliant tenants who were right for our property. Would highly recommend using them. In particular we wanted to point out how amazing both Megan Middleton & Kayleigh Garner have been.
8th Jan 2024 (19 weeks ago)
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Anonymous Homeseller
4
Very friendly, helpful and professional. Excellent communication throughout.
23rd Nov 2019 (4 years ago)
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Palmer Snell - Bridport
14 East StreetBridport, DT6 3LF
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E baldin
1
We were looking for a house and when we found it ....They ask us to pay the Commission fee on site on the phone to stop the house in the market....without tell us about the small writing...they took £450!!!! we then did not pass their credit check (Done with Noodle a free credit check website that is update every 3 years!!!!!! I could not register my self with the last 2 addresses!!!!) after saying they will help us to find a solution and maybe get some money back.......They never ever called again!!!! The answer was that my husband sign their paper...which he saw after giving them the money and trust them.....they are just sale people that will sell they dirty underwear if they can get money out of it!!!!! Disgusting!!!!!!!
17th Jun 2015 (8 years ago)
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B Jilla
5
“Deborah,”(palmer snell)our real estate agent, made the house hunting process a breeze.Her assistance was invaluable, ensuring a smooth and easy experience.Deborah's guidance and expertise were instrumental in finding our dream home.I highly recommend her services to anyone in search of a dedicated agent. Thank you, Deborah, for your exceptional help in securing our new home!
25th Mar 2024 (8 weeks ago)
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R Fletcher
1
Poor experience! I had viewed a house which I was very interested in, unfortunately the estate agent wasn’t knowledgeable on the property and didn’t attempt to show us around. Myself and my partner were still keen on the property itself and put an offer in, we were then told there were a few others interested and to provide “best and final”. After providing a new offer, estate agents explained they would ring tomorrow if our offer was accepted. However we had to visit the estate agents to photocopy our IDs (a step which I knew could have been done over email) but pushed us and said our offer would be void if we didn’t attend. When we arrived at the estate agents, we were told to sit down with a mortgage advisor who asked us our deposit amounts, salary etc to try and sell mortgage products. He then followed up by asking us to email him our IDs- which could have been done without visiting the estate agents. The whole process was poor, and all they wanted was sales and to get us to buy “extras”. An hour after leaving the office, the estate agents told us we didn’t get the property as the other buyers ‘made more of an impression on the seller’. Very unprofessional and wasted our time for sales. I have been put off viewing houses listed with this estate agents.
6th May 2024 (14 days ago)
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