21st May 2024 (10 days ago)
While I have observed many positive reviews, particularly about the property viewing and acquisition process, which I can affirm were excellent—Rokeah was incredibly helpful and efficient in securing my rented property two years ago—my subsequent experiences have been considerably less satisfactory.
During my two-year tenancy, I encountered numerous issues, including leaks, pest infestations, and problems with both the bathroom and kitchen. Unfortunately, the agency's response to these issues was consistently delayed. It typically took 3-4 weeks to receive a response to my emails, and even longer for any action to be taken to resolve the problems.
Upon checking out of the flat, we, the tenants, had to proactively seek information regarding the exit process, including the return of keys, inspection for damages, and our move-out timeline. This lack of proactive communication caused unnecessary last-minute stress. Additionally, we had to insistently request the return of our deposit. Louise initially informed us that it would take 10 days, but provided no further details. It was only after contacting Rokeah that we were informed about the necessity of filling out the DPS information to receive our deposit back, highlighting a significant communication gap within the team.
Lastly, Dillon's work ethic fluctuates from being inconsistent and difficult to reach, to being extremely helpful when he does respond. On the other hand, Louise's behaviour is extremely unprofessional. When confronted about an error in the total deposit amount, her response was rude, defensive and passive-aggressive. Such behavior is unacceptable, particularly when the mistake was on her end. This attitude wasn’t the first instance throughout the second year of our tenancy.
Dimensions Estates is equivalent to the self-service checkout of estate agents. I highly do not recommend if you’re looking for a smooth and helpful renting process.... Read more