We started to build our business in 2008, united by a common conviction that clients deserved a better service than the normal estate agent set-up could deliver.
SE1, SE16 and E14 covered.
The key locations of our offices and teams means we posses a blanket cover of London’s key postcodes of SE1, SE16 and E14. This allows us to offer all our vendors and landlords access to the best buyers, tenants and corporate tenants from across these postcodes.
What we believe
We have a lot of experience in London property. We’ve worked in traditional estate agency, where it was clear that the usual ways of doing things don’t serve most clients very well. For many reasons, estate agency evolved around the idea of a single negotiator who will work on your behalf.
That brings a few obvious problems (what happens if he or she isn’t available?) It also attracts a particular personality type, reinforced by commission or reward structures that don’t always serve the best interests of the client.
Good behaviour
We are members of the three key trade bodies setting out best practice in estate agency and property management.
As a member of ARLA (The Association of Residential Letting Agents) and NAEA (The National Association of Estate Agents) we are governed by their codes of practice which sets far higher standards than the bare requirements of the law. The code demands professionally qualified staff, regular training and independent financial auditing.
More about the trade bodies and rules we adhere to
Local knowledge
Our senior team members have decades of experience in dealing with modern residential property across Central London. With particular expertise in London Bridge, Canary Wharf, Battersea, Surrey Quays & Canada Water and The City. Our people work across these areas, maintaining a detailed and up-to-date knowledge of each area, at the same time able to understand how market pressures might be working across the different parts of Central London.
This combination of detailed knowledge and broader perspective also informs how we approach development marketing. For property in a specific development we’ll understand and emphasise the context of that development as well as the individual features of the apartment. We’ll track those developments from their earliest stages, so whether we’re selling off plan or from completed construction we can relate a detailed understanding of the offer to optimised promotional work, locally and in the wider marketplace.
Opening hours
Monday9:00am - 7:00pm
Tuesday9:00am - 7:00pm
Wednesday9:00am - 7:00pm
Thursday9:00am - 7:00pm
Friday9:00am - 7:00pm
Saturday10:00am - 4:00pm
SundayClosed
View all details
Chestertons - Surrey Quays Reviews (238)
Have you used this agent?
90%
4%
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6%
D Avwaruroro
Rent from these people at your own risk.They offer the worst services ,send contractors into your apartment without your permission and when you complain they turn against you.I was forced to move out their property as I could not deal with the rudeness and poor treatment from staff.They started refurbishing my apartment with contractors running up and down the scaffolding and because I work nights,I had to start sleeping in a friends place during the day.And whenever I complained to them,they got rude.Even after I finally moved out,they completely kept my deposit silent and tried working with the landlord to retain the whole deposit.Now they try change their name from Madley thinking they can run away from all the bad deeds they have done.Use them at you own risk... Read more
2nd Aug 2024 (5 weeks ago)
S Chahal
Carmen and Natalie have both been super helpful. Carmen managed to find me a flat that ticked all my boxes! Really happy with the service from Chestertons... Read more
12th Jul 2024 (8 weeks ago)
? ?????
this is the worst agency they don't service houses we live 2 weeks without water never go to them you will always have housing problems!... Read more
4th Apr 2024 (22 weeks ago)
G Wi
My Wife and I found Madley's agent, Natalie, very professional and helpful in locating a rental apartment in the London Bridge area, in a very short space of time.
Our questions were dealt with professionally and clearly. She was very helpful as we navigated the contract review and paperwork.
We would highly recommend her.... Read more
25th Nov 2023 (9 mo. ago)
J 12345
Thank you Carmen and the rest of the team at Madleys, very professional and responsive service!... Read more
25th Sep 2023 (11 mo. ago)
T Wang
Scamming letting agent! Landlord be aware!
This letting agent will take your annual letting fee in advance and will not refund if the tenancy ends early!
We have let Madley manage our flat in Bermondsey and the single AST tenancy was between April 2022 to July 2023 over the length over 14.5 months.
However, they have charged us 24 months of letting fee in advance. When the tenancy ends, they would not give the refund for the remaining period.
Landlords stay away from these scammers!... Read more
14th Sep 2023 (11 mo. ago)
Anonymous Homeseller
They lured me with an initial recommended sales price and the usual "why we are better than the others" sales pitch, then proceeded to aggressively strong arm me to accept a way undervalued price (approx £35k less), because their fees would have been the same either way. Not to mention the bad attitude of the sales negotiators and even the head of sales. I had to walk away and regret wasting so much time with these people. Do yourself a favour and avoid.... Read more
29th Jul 2023 (1 year ago)
O Wiesner
Can't thank Aryan enough for making the process of buying our first property a total breeze!... Read more
30th Jun 2023 (1 year ago)
F Heale
Very helpful estate agents, Carmen went above and beyond to help us secure an amazing property! Thanks very much!... Read more
25th Apr 2023 (1 year ago)
S Bottomley
Carmen and Natalie were amazing every step of the way — going the extra mile to ensure we got the place we were hoping for. They were very responsive and compassionate, and I highly recommend using their agency.... Read more
19th Apr 2023 (1 year ago)
A S
Dealt with Carmen who was absolutely fantastic. Very experienced and managed our expectations very well. Went out of her way to do virtual viewings and in person viewing when we were back in the country. Helped us through every process and settling in.... Read more
19th Apr 2023 (1 year ago)
K Mikhalyova
It was a pleasant experience working with Madley. Thank you Cameron!
Cameron provided excellent services and efficiency, reliable and communication was easy !
Helping me to rent this lovely apartments. I will definitely recommend Cameron to my family and friends! Fab experience!... Read more
27th Mar 2023 (1 year ago)
T Kntz
Very good approach in securing the property
Carmen was very professional... Read more
19th Mar 2023 (1 year ago)
S Otufowora
Madley Property is probably the best property/letting agency I’ve come across during my stay in the Uk, their customer service is ???? the best, their property agents and Letting Negotiators are very very helpful. My experience with them has been one of a kind and I was able to secure a letting in the space of a week. Thanks to Carmen and Matt and every other person in the background that helped in making the process easy, I’m truly grateful. God bless you all.... Read more
10th Feb 2023 (1 year ago)
E Vargas
Carmen Vigneron was very helpful and supportive during our flat search. We were very pleased with her professionalism and service in helping us obtain the flat we are currently in, and couldn’t be more happier to have had her as our agent.... Read more
8th Feb 2023 (1 year ago)
Performance stats
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Property listings are matched to data from the Land Registry by our clever algorithm. Clever as it may be, it isn't always right, especially if a property was listed by multiple agents. The asking price is the original listing price, NOT the final listing price.