14th Apr 2026 (9 days ago)
Regrettably, I feel only able to give ?? for the quality of service received and I’ll explain why.
We dealt with Julie regarding a property valuation. She came with particulars of similar properties and expressed why our property could never be placed on the market at a higher pricing point.
Whilst welcoming a realistic professional opinion, it was her tone we didn’t care for: impertinent or, to put it another way, ballsy and, quite frankly, overbearing, to the point of rude.
It felt like the agenda was set from the moment she set off from base that, by bringing these property particulars, she would control the narrative on pricing point.
We didn’t feel treated like individuals, but rather that our property was in a mass of comparables just by her use of other property particulars. Whilst being aware of certain realities, her approach was unnecessary.
Interestingly, we invited valuations from other estate agents, which were handled far better in terms of manners, respect and social skills. Before we met the representatives of the other estate agents, we expected more of the same, concerned that what we received from Julie was the industry standard, but this was not the case at all, underlining the manners and social skills disparity.
Whilst she might have regarded it as organised and prepared by bringing particulars of other properties to our property valuation, this didn’t reflect positively at all on us. Instead, it appeared rushed than what should have felt much more natural and ease, particularly in a first encounter; prospective clients don’t necessarily want to sign on the dotted line at the first available opportunity.
To Julie, sealing a deal might have been transactional (that’s how it appeared to us) but every property has its own life story that means every interaction should be handled sensitively, along with professionalism and common courtesy.
Good manners cost nothing, so please take this feedback to Julie in the context of how she made us feel, regardless of whether or not she intended to portray herself in this way.
Edit: To the Directors of Iconic
Thank you for the response to my review.
It was Julie who attended the appointment to value our property and she introduced herself as such. Even if we couldn’t remember her name, her photograph on your website confirms it was her.
In the ordinary course of events, I would have welcomed hearing that my feedback is treated constructively, except for the inference that we must somehow be mistaken. This is both disappointing and offensive.
There are other estate agents in close proximity of your business. I hope you don’t let it become iconic for all the wrong reasons.... Read more