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© GetAgent Limited 2024
- Connells - Slough
Connells - Slough
111 High Street, SL1 1DH
With our local market knowledge, and a network of 180 branches, we’ve been helping customers sell their homes across the country for over 85 years.
Opening hours
- Monday 8:30am - 6:00pm
- Tuesday 8:30am - 6:00pm
- Wednesday 8:30am - 6:00pm
- Thursday 8:30am - 6:00pm
- Friday 8:30am - 6:00pm
- Saturday 9:00am - 5:00pm
- Sunday Closed
View all details
Accreditations
Connells - Slough Reviews (151)
Have you used this agent?
63%
3%
3%
1%
30%
Kazikk75
It has been a little over 2 years now since I first decided to rent my flat in Slough with Connells. There were tons of letting agents who had approached me to utilize their services, but I somehow decided to pick Connells as they had made big promises on how efficiently they will be able to manage my property. Frankly, in this past year, not one week has gone by where I didn't regret my decision.
While the first year was relatively smooth sailing, there were always indications of how abysmal the whole experience is going to turn out - not always returning calls, me having to chase them for the smallest of issues, avoidable errors in putting together simple documentation - from the tenancy agreement to maintenance certificates to issuing the wrong rental statement. They issued me a boiler installation certificate with the wrong address, and it has been 8 months since I asked them to correct it, and I am still chasing them. 240 days later!!!
But this past year, Connells has just been a colossal disappointment. My tenant had complained of mold in the flat and Connells, as managers of the flat, were responsible to look after the issue promptly. Not only did I have to chase them numerous times to get the issue looked into, the tenant also shared similar frustrations with me, as he had tried to reach Connells several times to report the issue, but he had received no assurance that they will look into the problem. After much back and forth, they managed to get the right contractors to investigate the problem only 3 months later - first there was confusion between the head office and Slough office on who sends the contractor, then they send someone to inspect the roof (when there was nothing wrong with the roof!!). By the time, the right contractors went in to inspect the issue, the problem had already worsened - it was later determined that the mold was because of a leaking pipe, which could have been identified much earlier and limited the damage significantly.
Given this was not potentially the tenant's fault, it was agreed, after much deliberation, to give the tenant a compensation of 50% off on the rent for a month - but given how much of this was owing to a fault on Connell's part in getting the issue resolved promptly, I asked Connells to bear half of the loss. First Connells refused to admit they were at fault and then when I pressed on, they eventually agreed to compensate me £150 as they accepted responsibility in the delay in getting contractors in + agreed to reduce my service charge from 8% to 6%. This was agreed almost 2 months ago and I am still waiting to be compensated.
Two rent cycles have gone by and Connells has done nothing to either redress the matter nor do I have the updated boiler certificate. I have sent hundreds of emails to Balreet Grewal from the Slough office and Emily Sheehan and Beth David from the head office and I have been met with radio silence. I barely managed to speak to Bal two weeks ago and he said he had instructed head office to take care of it and should be done soon, but still nothing! Why should I be caught in the cross fire between the Slough office and the head office. I pay about £100 per month to Connells for management of my flat only to be given this dreadful service.
I am writing this review now because I am frankly tired of chasing Connells. Overall, I would not recommend Connells to anyone in search of reliable and efficient property management services. Their consistent delays in communication and subpar service have only served to exacerbate the situation these past few months.
24th Apr 2024 (25 days ago)
N asr
Big Thanks to Raj from Connels team who invested his time to deal with all of our queries and we sincerely appreciate his dedication and availability at all the desirable times. It has been 2 years since we connected with Connels and each time we needed to change our house, they helped us through and through. Before our contract got finished with our previous house, they managed to get us even more better house to let which suited all of our necessities and requirements. They made our move so easy and comfortable that we did not have to go through any hassle. Really appreciate the team and highly recommend their service.
30th Mar 2024 (7 weeks ago)
S patwardhan
Thank you Antony for sharing the market insights you provided. True Helpful for first time buyer.
27th Mar 2024 (8 weeks ago)
B Thompson
Totally satisfied with the very professional approach from the Sales person that visited us and explained everything so clearly.
15th Mar 2024 (9 weeks ago)
A C
Many thanks to Ali who went above and beyond for us. Excellent customer service!
1st Mar 2024 (11 weeks ago)
F Q
Raj is been brilliant throughout the whole process, he went above and beyond to assist me with my queries. Highly recommend Raj at Connells :)
22nd Feb 2024 (12 weeks ago)
E Rees
Anthony was amazing being a first time buyer, he understood my needs and filtered flats that were suitable. Would highly recommend
19th Feb 2024 (13 weeks ago)
K Salim
A big thank you to Raj in Lettings, he was professional and dedicated throughout the whole process. Everything was clearly explained and I felt in safe hands as all my questions and queries were handled with precision. Highly recommend Raj and his devotion to the rental game.
13th Feb 2024 (14 weeks ago)
Anonymous Homeseller
Connells advised us to advertise at a signficantly higher asking price than we proposed - then when there was little or no interest advised us to lower the price - twice - after 3 and 6 weeks. We ended up advertising the property at the price we had originally suggested.
We always had to call Connells for updates and were told frequently that we would get a call back. We never did. We had a verbal offer at close to the asking price which Connells failed to follow up on. We terminated the contract with Connells.
9th Feb 2024 (14 weeks ago)
? India
Really Good service by Raj and Team to find out right Home for the family, Thank you so much connells and Team, Cheers...!
2nd Feb 2024 (15 weeks ago)
V ahuja
A very professional and perfect service provided by the Lettings team at Connells, Slough. Especially, Raj - always available to answer and address your concerns. He welcomed special requests for the move and made sure everything was seamless. Although, they resolve all your concerns over phone, emails, I still visited the office just for few doubts, and the other team members there were helpful too. Raj even checked up after move in if everything is in place, any support required etc. Very professional experience. Definitely recommended.
25th Jan 2024 (16 weeks ago)
S Patel
Raj and the lettings team have been exceptional. He helped source a tenant really quick and made it completely hassle free. He's managed the property from start to finish for any issues and made my life much easier for me to be more hands-off. Thanks to the team!
22nd Jan 2024 (17 weeks ago)
N Dhiman
They are very good and work very awesome. Mr raj is also a nice person. He help the needed person
18th Jan 2024 (17 weeks ago)
H dhiman
They are very very helpful. Mr Raj is also very helpful and very good nature.
15th Jan 2024 (18 weeks ago)
S Sidhu
Not helpful and professional messed me around so much was calling up to view properties no one called back . Put offer on a property no one contacted me at all, I was the one calling up and chasing . So gave up bought a property from different agent who was helpful and professional.
1st Jan 2024 (20 weeks ago)
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More Connells branches
- Connells - High Wycombe 10.55 mi away
- Connells - Harrow 12.47 mi away
- Connells - Watford 13.24 mi away
- Connells - Bushey 13.61 mi away
- Connells - Leavesden 15.12 mi away
- Connells - Hemel Hampstead 17.78 mi away
- Connells - St Albans 20.07 mi away
- Connells - Marshalswick 21.57 mi away
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Property listings are matched to data from the Land Registry by our clever algorithm. Clever as it may be, it isn't always right, especially if a property was listed by multiple agents. The asking price is the original listing price, NOT the final listing price.
Data produced by Land Registry © Crown copyright 2022.
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