
Went to 5 estate agents initially but chose to commission Darlows after a confident pitch from their lead agent. We doubted the valuation but were assured due diligence had been conducted, so we went with their expertise.
Within 2 weeks, the person we had been dealing with left and we were asked to reduce the price by £25k. Photographs were poor and we had to have a second set created.
For the 20 week period of the contract, we only had 1 viewing but the marketing report showed 2 as they counted the visit of the photographer being a visit.
The 1 viewing we had, the estate agent asked if the house was listed in front of the potential buyers, which showed à lack of market knowledge, which left us lacking any confidence moving forwards.
The 2nd person who acted as our contact has now left the branch and once our contract ends we’re looking to commission a new estate agent.
Overall, an extremely disappointing experience and sadly, we can’t recommend Darlows to anyone.... Read more
Seller
5th Jun 2026 (10 days ago)
I had an excellent experience with Sophie Peake during my tenancy contract renewal. She was extremely helpful, professional, and approachable throughout the process. Sophie made everything simple and stress-free, and I truly appreciated her friendly manner and efficiency. Highly recommended!... Read more
Tenant
28th Aug 2025 (9 mo. ago)
Really happy with darlows. Sophie and team have been great extended my contract with tenants. Great service... Read more
Landlord
30th Jul 2025 (10 mo. ago)
More expensive than other agents but we believed that they had a list of clients interested in buying a house like ours.
Valued house higher than other agents but recommended testing the water with clients on books before marketing properly.
After 2 weeks and with no interest from their clients they suggested launching it at a lower value. Promised a day of viewings but they only confirmed one.
Handful of viewings over next month but no feedback unless we chased, despite promising at least a weekly update. Eventually an offer was received which we accepted but nothing further happened for two weeks. We then learned the buyer had pulled out. We gave Darlows a further couple of weeks then gave them the required months notice to withdraw from the market which created a couple more viewings but no offers.
We were disappointed by the lack of customer service from such an established Estate Agent.... Read more
Seller
31st Dec 2024 (1 year ago)
I am very pleased with the professional manner the Staff of Darlows properties Albany Road branch handled my house rentting and facility maintenance issues. Particularly the way Lauren Keirle abd Sophie Peake handles matters concerning property maintenance. They are very wonderful and I normally recommend Darlows to most of my friends and acquaintances because they are good and well organised in their craft.... Read more
Tenant
14th May 2024 (2 years ago)
Not one single viewing in 4 months and am about to go to a new agent. As soon as the contract with Darlows has ended we will use the other agency.... Read more
Seller
6th Mar 2024 (2 years ago)