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- Kelham Square - Sheffield
Kelham Square - Sheffield
6 Kelham Island, Sheffield, S3 8SD
Kelham Square Sheffield are an estate agent in Sheffield. They mainly list properties in S3, S8 and S2. Over the last 6 months, they've listed 2 properties, with 1 currently on the market. Most of the properties listed are 1 bed/studios. They list properties for sale on Rightmove.
Opening hours
- Monday 10:00am - 6:00pm
- Tuesday 10:00am - 6:00pm
- Wednesday 10:00am - 6:00pm
- Thursday 10:00am - 6:00pm
- Friday 10:00am - 6:00pm
- Saturday Closed
- Sunday Closed
View all details
Kelham Square - Sheffield Reviews (98)
Have you used this agent?
72%
8%
0%
1%
18%
A Wake
Do not trust their initial inventory. Take pictures of everything that is wrong or dirty such as ovens not being cleaned, bulbs not working when you move in, because when you come to get your deposit back, they miss things off and you lose money! Without your own evidence you are screwed! I Learned the hard way!
12th Jun 2024 (13 weeks ago)
L Fletcher
We used Kelham to help find our tenants for one of our properties. The process was brilliant and everything was smooth and hassle free. Stacey was excellent and kept us up to date with the full process. Stacey ensured that we found the right tenants for the property. Thankyou
4th Jun 2024 (14 weeks ago)
D Dunn
Really good experience - they are helpful and responsive. Would certainly recommend and use again
7th May 2024 (18 weeks ago)
kittenabbs
Lovely team. Roksana was a star! When there was a building leak she did everything she could to fix it. Emma is also brilliant! Always quick to reply to any of my queries!
30th Apr 2024 (19 weeks ago)
N Hyde
I have recently used Kelham Square for the first time to let one of my properties and the service received has been very professional. They were very quick to secure a new tenant, communication has been excellent throughout, my requests were listened to and they managed the process smoothly and efficiently. I have been very impressed so far!
15th Apr 2024 (21 weeks ago)
Anonymous Tenant
Really bad.
If you have the choice for another property that isn't one of theirs, go with them.
24th Dec 2023 (8 mo. ago)
J Godden
No doubt they will say the review is unfair like every other that doesn't give 5 stars. But you'll notice that all the negative reviews are as tenants and positive are property owners.
Awful estate agents. The signs were there to avoid from the start. Only find out the day before our move in date to an unfurnished flat that we would actually be given the keys (having held our deposit for nearly a month) and with furniture due to be delivered that next day.
We couldn't get hold of them on the phone as none of their phone options work (try it - I'd use the landlord option if you want to actually speak to someone). You'll have an even harder time finding someone in the office itself. You'd be lucky to get a reply weekly, slow to respond and often rude when they do so. You can leave messages and call multiple times a day but it will be met with silence, especially once you're a tenant/they have your money. Nothing is ever their fault and if you challenge something they get defensive and have an excuse.
As others have mentioned, they tried to claim a significant sum from our deposit which was reduced massively following a long process with the DPS... Finally have our deposit back 2 months later. Seems to be a common theme amongst other negative reviews. I'd take lots of photos and videos or risk losing out - they tried to claim nearly £300 for cleaning (no damages).
They're in it for the property owners and this is reflected in how they treat the tenants. I would avoid renting through them again. It's a shame as the flat was amazing and what little we had to do with the landlady she seemed to deal with situations quickly - just a shame Kelham Square was the middle man.
1st Dec 2023 (9 mo. ago)
D Fieldhouse
Initially a very good company who supports their tenants but this soon changes when you provide an end tenancy notice.
They make every attempt to take as much of your deposit as possible. I advise anyone renting from KS to take detailed photos before moving in. The costs they add are extortionate. Fortunately, I’ve gone through a despite service and gained most of my deposit back. Although, this was a service which should never have been used.
When you vacate they will ignore you at all costs and act oblivious to any messages or communication received.
For renting they are great but the sting comes when you leave them. A company who are only after taking peoples money. Be careful of their £5 lightbulb charges too and fake information on pre tenancy/end tenancy reports too. This will come to bite you if you don’t correct instantly.
17th Nov 2023 (9 mo. ago)
D Cambell
I cannot praise this company enough, takes the pain out of letting your property. Should be able to give a 6 star review.
11th Nov 2023 (9 mo. ago)
G Marraffa
Great service, they solved all issues quickly, professionally and to a very good standard
10th May 2023 (1 year ago)
B BB
Fantastic staff kind and responsive but very bad experience with the manager.
12th Feb 2023 (1 year ago)
D Handley
Stacey was very helpful with our move and has been quick to respond to emails and queries. Highly recommend!
26th Aug 2022 (2 years ago)
Z Speirs
Absolutely disgraceful service. I called +12 times, emailed twice, contacted them via 2 social media platforms and have only had one reply, with radio silence since then. I was trying to organise a digital viewing of a property as I live 4hrs away from Sheffield and would not be able to view a property on the ONE day in the MIDDLE of the week that they had viewings. A viewing which is compulsory to be able to apply for a property. If the COVID pandemic has taught us anything, is that virtual viewings should be readily accessible, but I am most appalled by their inability to return calls, emails or social media messages. Any basic company should be able to manage their busy periods, but this is unacceptable when I have heard nothing for 2 weeks now. I would especially expect better from an independent company. I will be avoiding any properties from Kelham Square, because if they are this bad just to get in touch as a prospective tenant, I would hate to know what it's like trying to get things fixed as an actual tenant. Disgraceful.
29th Jun 2022 (2 years ago)
G Pascal
Hello, I left voice messages, sent emails, used the chat. Visibly impossible to get hold of any human beings.
So not impressed based on first contact with the company.
The good news is : Great Opportunity for improvement.
22nd Jun 2022 (2 years ago)
N Evans
Wonderful company, always helpful .
Very happy customer…
Sending them my thanks…
23rd May 2022 (2 years ago)
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