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- Simmons & Sons - Basingstoke
Simmons & Sons - Basingstoke
12 Wote Street, Basingstoke, RG21 7NW
Simmons & Sons Basingstoke are an estate agent in Basingstoke. They mainly list properties in RG21, RG24 and RG26. Over the last 6 months, they've listed 10 properties, with 0 currently on the market. Most of the properties listed have 2 bedrooms.
Opening hours
- Monday 9:00am - 5:30pm
- Tuesday 9:00am - 5:30pm
- Wednesday 9:00am - 5:30pm
- Thursday 9:00am - 5:30pm
- Friday 9:00am - 5:30pm
- Saturday 9:00am - 1:00pm
- Sunday Closed
View all details
Simmons & Sons - Basingstoke Reviews (32)
Have you used this agent?
53%
3%
0%
3%
41%
Nicole
DO NOT USE THIS AGENCY! TERRIBLE MANAGEMENT SERVICE!. We have been renting a three bedroom house in Heritage Park. They never worked in our best interest which they should as the agent. Even when we stated repairs they would not get them sorted in a reasonable amount of time. The garage always flooded and there was mould and damp making it non usable yet we were still charged extortionate rent. We were not advised we could have served section 3 against the rent amount in our first six months of tenancy.
For the whole tenancy we had trouble with the hot water and showers, they were never properly fixed and the LL who was not qualified kept guessing the issue therefore creating further issues. The LL was very belittling and as a woman spoke down to me. Simmons and Sons were just as bad, from the beginning they made comments on our age which is wrong and they were very rude to us on the phone. No one ever helped us and our emails were always manipulated before sending to the LL therefore creating issues that didn’t need to be made. This made our time at the property a misery as when we made them aware of issues they told us and I quote from our calls… ‘If you don’t like then leave!’ They were saying this through the tenancy therefore creating a very hostile environment and not giving us the a nice environment to live in. We also made them aware of non compliance electrical wiring that was a fire safety hazard and they refused to allow the council access and said it wasn’t like that even when I have photographic evidence. The fact an estate agency like this is allowed to treat tenants like this is terrible and inhumane. When I disputed the deposit they claimed for everything and manipulated things to suit them. The LL did all the painting and stuff in the property and yet at the end we were charged for the dodgy paintwork and repairs he did! We weren't allowed to get the property recleaned on the discrepancies as instead they just give you a £240 bill! WORST LETTINGS DEPARTMENT EVER!
30th Apr 2024 (19 days ago)
S Dalton
Been using Simmons for years. Carla Abreu is an excellent property manager, always knowledgeable and helpful and responds quickly.
7th Mar 2024 (10 weeks ago)
N Czostkow
Discrimination all the way... no understanding at all, you can be able to pay for months rent 3x time but small smuge from past and they will disqualify on the spot.
16th Nov 2023 (6 mo. ago)
J Warren
I have had horrendous experiences with estate agents truly unlawful but Simmons & Sons in Basingstoke have restored my faith. They have been nothing but kind and lovely since I first enquired about the property. Thank you to Helen, Wendy and Jane.
10th Jul 2023 (10 mo. ago)
J Brook
We have been renting property from Simmons for a long time, but we've never had a more committed and helpful property manager as Carla Abreu. Nothing is too much trouble, and no question is stupid. We recently moved properties and kept Carla as our property manager. She helped us with every fix that needed seeing to. She is a lovely,caring , dog loving person. Thanks so much for everything Carla.
29th Jun 2023 (10 mo. ago)
J Fryer
I have been a tenant of Simmons & Sons for 4 years and they are by far the best lettings agents I have worked with. Carla in particular is beyond efficient. Our alarm malfunctioned at 2am and she very quickly organised an engineer to visit the property. We have had a few things over the 4 years that have needed to be repaired and there has never been a delay or an issue getting it resolved as quickly as possible.
10th Mar 2023 (1 year ago)
J Taylor
I had the pleasure of meeting Wendy and other members of the team through her assistance of my Son and Daughter in Law's search for a property, after a previous company had not been so helpful and had subsequently let them down.
Wendy, Helen and Carla are so supportive, efficient and friendly;
I can honestly say that I will be recommending Simmons & Sons in future.
21st Feb 2023 (1 year ago)
M andreeva
Pure customer service, best to rent with other agency. Not interesting of more business, rather racist to the foreigners. Not recommend them!
16th Sep 2022 (1 year ago)
W followed
They were very rude to me when i entered looking for homes, i would not reccomend.
3rd Sep 2022 (1 year ago)
A Hunter
Rude and ruthless. Avoid.
27th Feb 2022 (2 years ago)
T Meek
Very efficient and friendly making the process seamless.
19th Jan 2022 (2 years ago)
N Mcgowan
If I could give zero stars I would. Just spoke to the most rudest arrogant women ever! Absolutely no need for being so rude. Treat people how you would want to be treated!
8th Jul 2021 (2 years ago)
P Howes
The member of staff who we spoke to regarding a house let was just about the rudest most ignorant woman I have ever had the misfortune to speak to .
14th Mar 2020 (4 years ago)
J Franks
Excellent service.
29th Feb 2020 (4 years ago)
D Hooper
They where very good and very reasonable
5th Feb 2020 (4 years ago)
Performance stats
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More Simmons & Sons branches
- Simmons & Sons - Sherfield-on-Loddon 4.51 mi away
- Simmons & Sons - Henley On Thames 20.61 mi away
- Simmons & Sons - Marlow 25.21 mi away
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Property listings are matched to data from the Land Registry by our clever algorithm. Clever as it may be, it isn't always right, especially if a property was listed by multiple agents. The asking price is the original listing price, NOT the final listing price.
Data produced by Land Registry © Crown copyright 2022.
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