17th Aug 2024 (22 days ago)
Don't rent through them if you want to save yourself the headache.. As soon as you move in they'll change their attitude, they are petty and anything but fair. Don't be fooled by the fake 5 star reviews, they're generating those to balance out the real ones...
We reported an issue in May 2023 which they didn't really do anything about. As it got worse and we kept emailing about it they finally sent someone. (Long story short we ended up with a huge hole in our bathroom wall for 9 months. Still paid full rent, on time the whole time.) Later the extractor fan broke in the bathroom. Probably no surprise that all the walls and ceiling were quickly grown over with mould. Everything was immediately reported as per contract, and I even sent multiple follow up emails explaining that one of us is asthmatic and one of us is allergic to mould so it was genuinely a health concern. Still ignored. Then after many many emails to ask for an update we received an email along the lines of 'the landlord is selling so it's not our concern anymore '. It took us complaining to multiple agents who were conducting viewings for one of them to realise that the gaping hole in the bathroom wall and the mould problem actually affects their profit and they sent someone in, 9 months after first reporting the original issue. Fixed the hole, changed the fan, painted over the mould on the ceiling but I had to spend a lot of time and money cleaning it from the grout on the walls. The paint peeled immediately. We once again reported it as soon as it happened and they said they would send someone to fix it. That was in February 2024. We moved out mid July and it still hadn't been fixed, they once again just completely ignored us.
Wait, there's more.
They send an inventory video when you move in - that conveniently leaves out certain details that were wrong, like limescale buildup on the shower head and broken fridge drawers. We sent an email when we moved in, pointing out all details that said video missed and they replied saying they've added it to the inventory. Lo and behold, they tried to deduct money from our deposit for the exact things we said were wrong when we moved in but they now suddenly didn't seem to have any of the evidence we sent them upon our moving in. They also suddenly deleted the inventory video - luckily we took screenshots as we suspected this might happen. When we sent the screenshots of the inventory additions email we sent and their reply confirming they've added it, they went MIA. We got in touch with the previous tenant and they said Theydon's charged them a cleaning fee even though they hired a professional cleaning team and the place was thoroughly cleaned when they moved out. They also confirmed that the fridge drawers were already broken when they lived there.
Anyway, as soon as you move in they change their attitude with you, they don't communicate, they will send one email a week, at 16:59 on Friday so that nothing moves along and they will try to deduct money from your deposit for something, no matter any precautions you might take. I'd say avoid them like fire. If you can't, prepare yourself for endless fighting and poor communication.... Read more