26th Aug 2024 (13 days ago)
Unfortunately, this has been the worst letting agency I’ve dealt with at the end of tenacity. I was charged £96 for "missing" cushion buttons that were actually present.
Despite providing evidence, my complaint was ignored. Multiple requests to recheck the buttons, which would have resolved the issue, were dismissed. I had to rely on the current tenant to prove the buttons were there.
It's disappointing that I even then, was asked to pay for non-existent damage, and my attempts to escalate the issue led to no action being taken. I had to pay it at the end!
Update: Thank you for your response. I have forwarded the relevant details to this email as requested.
I would like to bring to your attention this issue I have previously raised and shared to the email attached, but unfortunately the issue has not been resolved.
Despite providing your team with evidence at that time, including photos showing that the cushions were not missing and were in perfect condition, I was still asked to pay £96 for the supposed "missing" cushions. I was informed that nothing could be done, and I will have to pay (for a non-existing damage)!.
I have now forwarded this email again in the hope that this matter will be reviewed and handled differently this time.
Thank you for your attention to this issue.... Read more