25th Aug 2024 (14 days ago)
Returning to London after 15 years abroad, we faced significant challenges navigating the current rental market. Much has changed, and without a full UK identity—lacking electoral registration, a credit history, or a registered UK address—everyday tasks have become more digital and demanding. Thankfully, we had the support of Ellie Mullady from Chase Buchanan's Hampton Hill office, who made a world of difference in our search.
Despite the 8-hour time difference, Ellie adjusted her schedule to accommodate our needs, ensuring that communication was always efficient and timely. She expertly guided us through the rental process, explaining each step with clarity and patience, knowing it would be unfamiliar to us. Ellie even helped us navigate the GoodLord app, which isn’t particularly user-friendly for returning expats.
Our search involved a wide range of locations and an unusual initial tenancy period of six months. Ellie took the time to fully understand our unique requirements, offering valuable guidance and insights. Since we couldn’t view the properties in person, Ellie proactively provided detailed video tours, ensuring we had all the information needed to make an informed decision.
Ellie was consistently proactive, assertive, and highly responsive, yet never pushy. She swiftly identified the perfect property for us and made what could have been a complex process incredibly straightforward. We highly recommend her services to anyone looking for a stress-free rental experience.... Read more