4th May 2024 (5 days ago)
AVOID AT ANY COST if you are a landlord! Chancellors handled my last tenancy extremely poorly from start to finish. It was so bad I had to get the ombudsman involved who ruled against Chancellors and awarded significant compensation. From losing keys (and refusing to pay for them), to messing up the tenancy documentation, and a section 21 notice to evict my tenant, the whole process went by very poorly. Their 'fully managed' tenancy service means they contract out property management to a third party company in Bracknell (Thameside Property Management - google reviews if you don't believe how bad it is), so you won't get a local contact for PM tasks. TPM have a very high turnover rate of demoralized staff, who will ignore your calls and emails, and struggle to do their job properly. Please please save your sanity and go with another lettings agent if you are a landlord!... Read more