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If I could rate 0 I would. We had the misfortune of our purchase being handover to Dominic in the new year. I can honestly say I’ve never been spoken to in such a condescending, rude and aggressive manner by anyone- let alone someone who stands to benefit from a substantial commission.
Firstly our offer was accepted in October and despite chasing the property was left on the market visible on all platforms for 6 weeks after our offer was accepted. It wasn’t until December when the owner suddenly and unexpectedly passed away that it was taken down. This sort of behaviour screams dishonesty.
His manager Sally whom I tried to escalate to, did nothing and didn’t even bother to reply to my emails. I was shouted at over the phone, called “little miss last minute.com” on 3 occasions during a single call, received the email below- which, I think paints the picture well enough. Dominic had little to no knowledge of probate process, demanded I forward rental contracts which Dexter’s had no involvement in, advised that our solictors should undertake the negotiations, did not communicate honestly with the sellers (after confirming in writing that he had).
He was aware of completion day for 6 weeks- despite this he booked appointments for valuations and did not bother to tell anyone in the office that we were due to complete that day. Not only did we not receive a call from Dexters to say we’d completed (it came via solicitors hours later), we had to travel to the agency to collect a key. We arrived at the agency who had no idea we’d completed!! Not even a congratulations or email follow up to check everything went smoothly.
To top that Dominic refused to share alarm codes stating “they are written inside”. Unfortunately no correct codes existed inside- so we couldn’t even get in without calling out the alarm company to disarm the system! No codes for the padlocks either. Not exactly how you expect to be treated by an estate agent, or his managers Sally who did nothing to resolve the situation when it was escalated to her. I certainly would never use Dexters services in the future and would advise the local community against using their company.... Read more
21st May 2026 (3 days ago)