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Property Management - Milton Drive Room!
Feb 24, 2026 – I sent a request asking for confirmation of a date when someone could visit the property to carry out a move-out inspection. This was based on a prior understanding that, due to previous issues, I would move out once I had secured alternative accommodation.
Feb 23 - request for move out was submitted following unauthorized access to the room and landlord causally claiming about TV & electrics in the room. There is an inventory report in place.
March 3, 2026 – I sent a follow-up message regarding the above request after not receiving a response.
March 4, 2026 – Vicki Harbor and Rebecca Sparks emailed stating that there were approximately £2K in rent arrears and that I had not confirmed a move-out date, when I requested for a move out date citing earlier agreement in writing.
This response came after the initial request sent on Feb 24 and the follow-up on March 3, during which time another rent payment became due. They waited for another rent to become due before replying with inflated arrears amount. Vicki, copied to Rebecca, Landlord and Walton Office tried to claim that request was submitted on March 3 instead of Feb 24.
I had also previously requested the possibility of moving to another room within the property in order to mitigate ongoing antisocial behaviour concerns, however this request was declined in the same email of March 4, 2026.
March 4 - In communication, Vicki stated that the move-out request had only been submitted on March 3. When I provided a screenshot showing the earlier request dated Feb 24, the discrepancy was not completely ignored.
Rent Arrears - Due to a history of issues with the tenancy, there had been an agreement that I would continue making payments and that any remaining arrears could be addressed from the tenancy deposit at the time of move-out. Despite explaining this position multiple times, debt collectors were given my details, payment reminders have continued to be sent over several months, including a further reminder after I reiterated the above context on March 4 - copying Landlord and Walton Office. Another reminder is sent today (March 5, 2026).
When I asked whether the communication could be amended or clarified to reflect the earlier request and the existing understanding regarding arrears, this was declined by Vicki - the Head of Property Management, Leaders Roman Group.
March 4, 2026 – following the expiry of the notice to rectify their conduct and issue amended communications along with a date to move out as per Feb 24 email - A formal complaint was submitted to Leaders Roman Group.
March 5, 2026 - Formal Complaint was acknowledged.
March 12, 2026 - Another debt reminder is sent.
March 18, 2026 - Another debt reminder is sent.
March 23, 2026 - Another debt reminder is sent.
March 23, 2026 - Look at the reply to stage one complaint. The question of financial abuse due to deliberate delays has been completely ignored by this so called Regional Director, Property Management, Leaders Roman Group, by the name Rachael Salmon.
March 27, 2026 - Notice of Eviction threatening letter is received by some Siphindile Jali, Credit Control Clerk from Leaders Roman Group (some where on planet, without postal address to leave a review of experience at relevant offices for all other ain similar position)
The updates will follow.
I will update this review as further information becomes available. Additional historical details covering several months will also be added here in reverse chronological order for completeness.... Read more
27th Mar 2026 (5 days ago)