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We were the unfortunate buyers of a property advertised by Stoneacre Properties. They were friendly at first, very easy to communicate with to organise viewings of a property we were interested in but as soon as we agreed a deal on the property their levels of service dropped like a stone. They were slow to reply to emails to both us and our solicitors therefore delaying our house buying process. We were promised on numerous occasions Rebecca would call us back if she was out of the office or otherwise busy at the time we'd call but she never returned our calls leaving us to continuously chase through busy work days. Whenever we did get through when chasing Rebecca she had conveniently 'just got off the phone' to the sellers discussing the exact element we would have been chasing her over for the pervious week or two.
As it happens, the conveyancers on both sides were also particularly slow but Stoneacre offered no help whatsoever to help the process along, yet more chasing from us at every single step. We felt particularly let down by Stoneacre Properties and would not recommend their services in buying a property in the slightest. Avoid avoid avoid.... Read more
14th Apr 2024 (5 weeks ago)