27th Mar 2024 (7 mo. ago)
I did appoint JBrown to sell my property in Bromley and I was very happy at the beginning about the way they approached me and how they worked to get the property on the market quickly.
Soon after they changed quite a lot in terms of communication, Zara used to reply randomly ( basically when she got a chance ) whilst Komal (owner)never replied to my emails.( she should learn how to deal with people).
Despite that was a clear sight of a lack of professionalism, I left things going ahead smoothly.
Zara kept me informed about the buyer's interest in seeing the property and I arranged access all the time.
Then I had to chase her to receive feedback from customers, she never made them aware of the outcome or sending any REPORT.
Even though I left them to carry on their job. They eventually got 2 offers and let me know to appoint a solicitor which I did.
Both times buyers pulled out and she never contacted me to let me know, on the contrary, I had to call to find out what happened.
I am still not sure if she really received any offers because I never received proof of that.
The 12-week agreement came to an end and I previously let them know by email that I would not renew the mandate( no response at all as usual).
Finally, I chased them again to remove my property from the market but they either removed it or replied to my emails.
After 2 weeks of waiting for them I decided to contact Rightmove, and Zoopla etc explain the matter and they removed the property immediately.
This morning magically I received an email
From Zara saying that my property has now been removed!
You are a team of liars, hopefully, people will be away from such an unprofessional “Estate Agency”.. I lost time but you lost quite a lot of money. That's what you deserve!!!... Read more