26th Jun 2024 (11 weeks ago)
So disappointing. Started off well, then they lost staff, no contact for weeks. Couldn't get through on the phone. New starter - great promise only to be waiting weeks for any update or response to emails. They told me they were going to take steps to find a buyer and 2 weeks later told me they had employed someone else who would be taking the steps they promised to carry out 2 weeks before. No update since that of course and no response to my emails. Don't bother trying to call as you won't get through. I tried three times a day for 2 weeks, never got through and eventually gave up calling. Property initially sold quickly, buyer pulled out due to boiler issues - but I'd provided service record and evidence of minor fix needed, can't prove it of course but doubt the full information was sent across to the buyer - provided all the information and instructions to send to the buyer asap only to be asked a few days later if they were allowed to send it across. It then took them over a week to confirm the buyer had pulled out after I contacted them when the buyer's lawyer advised my lawyer after they chased for progress due to lack of response. Absolutely no movement or viewings in over 3 months but then I've only managed to speak to them once on the phone so I can only assume people wanting to book viewings are not able to get through either. Absolutely abysmal. Seem to spend all their time upselling and onboarding new properties rather than actually selling the properties they have. I'm speaking to other agents and will be getting my notice to finish my contract with them as soon as I am able. Be warned they will include a self-awarded bonus within their contracts and tie you to an initial period of 5 months advertising with them.... Read more