2nd Nov 2023 (10 mo. ago)
Terrible Terrible Service!
This company's performance is utterly disappointing, providing a service that can only be described as a complete joke. They oversee the management of the residential block where I reside, and we've endured the absence of both hot water and heating for nearly a month, precisely during a period of freezing temperatures and incessant rain.
Their attempt to address the issue involved dispatching what seemed to be inexperienced plumbers who failed to provide any viable solutions.
Throughout this ordeal, I made multiple calls seeking information and a prompt resolution. Unfortunately, the individual Ivvone, who answered my calls, displayed a dismissive attitude, as if she were doing me a favor by even hearing my concerns.
Frustrated by the lack of progress, I persistently requested to speak with a manager and lodged a formal complaint via email. Regrettably, my efforts were met with silence—no response or call from anyone in authority within the company. The overall experience has been a testament to their disregard for customer satisfaction and a blatant lack of accountability.
I've decided to escalate the issue against them even further. However, I believe it's essential for others to be aware of my experience and to steer clear of them whenever possible.... Read more