15th Jul 2024 (9 weeks ago)
I had engaged Rolitex to manage my property since I bought it in 2006. Initially, their service was pretty standard for a high street estate agent, handling repairs and rent collection adequately. However, everything changed when I decided to move into the property and needed to evict the tenants.
Rolitex issued the Section 21 notice as required, which was fine. But as the notice period neared its end, we wanted to discuss the tenants' plans. Every time we asked Rolitex, specifically Roland, he would shout down the phone, telling us to wait for the two months to end. When the notice period expired and the tenants didn't move, Roland offered no assistance on the next steps. He was silent until we had to demand a meeting, where we were told we needed a solicitor. I understand he is busy, but how difficult is it to communicate simple information to a longstanding client?
After hiring a solicitor, Rolitex was professional in providing the necessary documents, no matter how many times we asked. However, during this time, rent payments became erratic. Whether it was the tenants paying late or Rolitex’s mishandling, it would have been nice for them to inform us, especially with mortgage payments piling up. Whenever I asked Roland about this, he would shout as if he was doing me a favor. He even increased his fee without notifying us and insisted he had informed us when he clearly hadn't.
I eventually had enough of Roland's lack of communication and aggressive behavior, so I decided to collect the rent myself. To Roland's credit, he facilitated this transition quickly, and interestingly enough, the tenant paid me on time from then on.
When the tenant finally vacated, the property was in a terrible state. This was no surprise since Rolitex had not conducted an inspection since the late 2010s.
My experience with Rolitex started amicably but ended very poorly. While other staff members were professional and helpful, Roland was consistently aggressive and difficult to communicate with. This review should not surprise anyone considering the other negative feedback but should serve as a caution for anyone considering dealing with Roland at Rolitex.... Read more