8th May 2024 (12 days ago)
During an encounter with a discourteous woman who demanded information to schedule a level three survey inspection for a new Buyer, despite being informed that the other representative was unavailable, the request to book an appointment and the subsequent interrogation of the surveyor, who had limited information due to being responsible for surveying the property only, was considered unreasonable and nonsensical.
As a 12-year veteran of the surveying practice, this was the first instance of such absurd and unbelievable questioning on the phone.
To maintain a professional image, it is recommended that the firm either verify the caller's identity with the Buyer if they do not believe the phone call or request confirmation via email from the interested party.
If keys need to be collected, ID can be taken on the day (as most agents do request this).
Maintaining the highest level of service is paramount, and such unprofessional behaviour will tarnish the firm’s reputation; someone needs retraining in attitude and customer service or try an alternate line of work.... Read more