29th Aug 2024 (10 days ago)
THE WORST LETTING AGENCY EVER!! Even 1 star is too much!! I rented a 1-bed flat for a whole year in Leicester and everything was extremely bad. The false advertising, they lied at the viewing saying that everything in the flat is working washing machine etc. but it broke in the first day after starting renting. I received the flat in the worst condition ever, really dirty with spiders infestation inside the apartment which continued to be the whole year… From the start, communication was poor, with emails and calls often going unanswered. Maintenance issues were either ignored or took far too long to be resolved, for the washing machine it took 4 MONTHS for someone to come and repaired it, meanwhile I had to live with a water leak in the flat, black mold appeared and couldn’t wash my clothes. For the spider infestation they did nothing and only said “to use a bug spray”, there was a major problem as well with the toilet which was leaking and it took weeks to have it repaired. I had to pay a lot of money for the water bills just because they weren’t competent enough to repair everything before having it rented…at the end of the tenancy they even blamed me I didn’t hoover and they have the audacity to not give me the deposit back in the beginning and forgot how I received the flat on the first day!! OVERALL, never rent from them as you will waste all your money and in exchange you will receive a nightmare of 6-12 months of living in a moldy, problematic apartment!!... Read more