30th Jun 2024 (17 weeks ago)
Disappointing Experience with Incompetent State Agency
While I was able to secure a rental property relatively quickly through this agency, which I will give them credit for, the experience thereafter has been nothing short of disappointing. I have encountered an unprecedented level of unprofessionalism that I have never experienced before from a state agent.
The behavior of one particular agent, Shelley, is highly concerning. Not only have I been subjected to unacceptable outbursts and shouting, which has caused significant distress, but it also appears that Shelley is in dire need of customer service training. Her priorities seem to be misplaced, as she is often preoccupied with activities such as selling properties, attending team meetings with her feet on the table, or assisting NASA with their space missions, rather than addressing client queries and concerns.
Despite numerous attempts over the course of nearly 15 days, my emails and inquiries have gone unanswered, leaving me feeling neglected and disregarded. It is unfortunate that the only way to capture their attention appears to be through negative reviews and financial consequences.
Furthermore, the property I was provided lacks proper maintenance, and the agency has chosen to ignore all requests for addressing these issues, which is a shameful disregard for their responsibilities.
Based on this experience and the numerous negative reviews from others, it is evident that this agency falls short of providing satisfactory service and professionalism. I should have heeded the warnings from previous reviews before engaging with them.
After many issues with the property, the landlord/agent never replies to emails or any complaints. We have been having issues with the boiler and have made two unsuccessful attempts to fix it. Now we need help from the agent after a deep clean from the previous tenants and bad state of the garden, and as always, they keep ignoring emails.
avoids at all costs!!... Read more