20th Aug 2024 (19 days ago)
I had a truly awful experience with Foxtons Real Estate Agency last week, and I feel compelled to share it to warn others. The level of unprofessionalism and disregard for customers was shocking.
After completing the full payment for a property we were excited to move into, Foxtons informed us just one week before our scheduled move-in date that we couldn’t move in. The reason they gave was vague and completely unnecessary, leaving us scrambling to make alternative arrangements at the last minute. This caused significant stress and disruption to our lives, all of which could have been avoided if Foxtons had acted with even a shred of professionalism.
On top of this, their customer service was abysmal. The staff we dealt with were rude, dismissive, and seemed completely uninterested in helping us resolve the situation. Instead of taking responsibility for their mistake, they were condescending and unhelpful. It was clear that once they had our money, they couldn’t care less about the service they provided or the impact their actions had on us.
I strongly advise anyone considering Foxtons to think twice before dealing with them. The lack of professionalism, poor customer service, and careless handling of our situation was beyond unacceptable. I will never use their services again and would encourage others to avoid them at all costs.... Read more