22nd Aug 2024 (17 days ago)
I previously rated this establishment five stars, because the agent I had who helped me sign my lease was extremely helpful.
However, when you are a tenant they do not care about you at all. They were completely unhelpful when portions of the building were falling apart, and they gave me no contact information for the building manager. It was only because of a neighbor that I received the information we needed to literally enter the building.
And when my heat went out in the middle of December, the only helpful solution I was provided was a link to a space heater, and the email was sent past 9pm when I tried to reach out at 2pm. The heating problem could have also been prevented if the agency listened to the recommendation of the man who came to inspect my gas and electric FOUR MONTHS prior to the incident.\
When I informed them that I would not be renewing my lease, they brought in several individuals to the apartment either without informing me OR informing me five minutes prior to their arrival, which is against the law. When I would refuse they would be extremely rude, and one lettings agent, Jamal, said that I was "much more pleasant when we first met" which was just unprofessional and uncalled for.
Long story short, they will help you find a good place to leave, but after they have taken your money they won't care if you live or die.... Read more