20th Sep 2024 (6 weeks ago)
I would not recommend this agency (and their building named Tatton House) at all, it’s overpriced (good thing is bills included & it’s warm to be fair but they keep increasing their prices unjustifiably!), noisy & the management team has zero knowledge about customer service. I didn’t feel I was respected during my stay & had a hell of a time for these reasons:
1-No SOUNDPROOFING system whatsoever in the building. It’s many flats in a small building. You often have people above, below you and on both sides. With the ridiculously thin walls of the building, you can hear everything from music to walking! I was very unlucky to have a tenant above me who was leading a nightlife (and I work 9-5 full time), always up in the afternoon & staying up till 5-6am, using dishwasher & washing machine late at night. He used to stump walk all the time & I could hear every step and it was just a nightmare. I could not sleep & always had headphones even while sleeping because the way he stumps makes me jump. The management were not cooperative at all and never took an action against him. It took them 5 months to request him to stop using machines after 11pm. I also had a tenant below me would play loud heavy music at 9am and 12-1am and all they did was talk to him on many occasions and that lasted several months. All the agency could offer is that they terminate my contract free of charge and the irony is that I spent lot of time and effort just to secure this tiny expensive studio! They know they can replace me within hour of putting up an advert!
2-The property manager in Tatton House Mei Mei is unpleasant and lacks professionalism and good manners. She is patronising and the way she treats tenants/ people is very degrading, as if we are not paying customers and that the place was given to the tenant as charity! Because I was standing up for myself and reporting issues in the property (nothing of my own fault), I was accused of being threatening and was asked not to contact her again and go for the main lettings account for any maintenance issues.
I had so many maintenance issues, mostly leaks in the bathroom and living room sinks. The kitchen sink leak took them 3 months! I took photos of the leak, and she still would not believe me and was using silicon around the sink, then realised it was the faucet that needs changing! The worst was when the boiler stopped working in the evening of a cold Feb day. I called their emergency line at 6pm cos I can’t wait till next day as I was leaving my place early and needed hot water, but she kept challenging me that I should wait for the next day.
3-For the 2 months before my move out, they were sending me reminders about my move out almost daily/ weekly, asking me to provide date and time of my move out although I have already replied to them previously – very annoying and unprofessional.
4-They arranged 2 viewings before my move out date and the communication was rubbish. In the first time, I was told the day before that there is a viewing next day & that I should expect them anytime between 10am -6pm! I thought they would email me again to give a specific slot as I didn’t think they would be this rude not to respect my time/ schedule. Then, I was shocked to see the LADY DOING THE VIEWING WALKING IN ON ME while I was sitting working with my headsets on. I was so angry & told her I should have been given me a specific slot. 5-Their end of tenancy report is laughable. They take close photos (while they took general, far ones for the move in inventory) of a hair or a speck of dust or a smudge on the far high end of the mirror - just to deduct money off the deposit. I have spent almost a week cleaning the studio, making sure it’s in the same condition it was given to me. However, they still wanted to charge me 50 pounds for cleaning. The report notes are very petty & distasteful. Who would go to the extreme of taking like 100 photos of every corner just to deduct money from your deposit, what a total waste of time & resources. Eventually, I challenged them on the cleaning fee, and it was scrapped.... Read more