6th Sep 2024 (2 days ago)
Shocking service, was told by Harriet in an email and in person my property was worth 350k I said that was too high, we agreed on 300k. Pictures were shocking, and had an orange tobacco stain look to them, which lots of my friends also agreed. I mentioned this to Harriet, but her reply was, “ oh I think they are nice” and they did nothing about them. I also had to contact them many times for getting the description wrong, which took them around 3/4 times to get right. In 8 months I only had 5 viewings and one of those was a lady looking for a bungalow and my place has five flights of stairs. They new my circumstances in regards to my abusive ex, but caused so much trouble between us and lied to him, this resulted in him taking me too court, I had to show emails to prove EG was lying and it was basically thrown out, but myself and the ex still had costs to pay. Stephen the manager was rude and flippant and did not like to be wrong. I found them lazy, unprofessional and all lacked in experience, my property is worth 280-290k and Harriet valued it at offers over £350, that’s a 70k difference… not a single clue, but they told my ex that I was wanting more, causing him to get angry as it was not selling, and he thought it was because of me. Not the fact EG had overpriced it, and did not focus on the right type of buyer. Also they said it was finished to a high standard, when I t was half renovated. Then giving me the feed back from the people who views it saying, “ oh there is too much work” if they would of explained to the people there was work that needs doing then my time would not of been wasted!!
My Ex took me to court, as the house was not selling and said Stephen was telling him I was delaying things, which was a lie… I got to see the emails Stephen and Harriet had been sending him, absolutely shocked at how they tried to play us off against each other.
They also said they were trying to call me to discuss lowering the price again… lies!!!, I showed my call logs, and proved they never tried to call once!!
Harriet at our first meeting said offers over 350k and sent me the official valuation in an email… then she got back in touch saying the value is more around 315k , then they come back to me after we signed at 300k …she just did not seem too know what she was talking about, this was beginning to frustrate me and loose faith in them.
We had NO interest at offers over 300k so we spoke about reducing it to 290k ( which is what all other estate agents put it at)
But once I was in court EG said they wanted to reduce it again to 280k this was only a few weeks after we reduced it to 290k and they said to my abusive Ex that they tried and tried to call me….. absolutely shocked and disgusted in their lies, Like I said, I showed the Barrister my call logs… no messages, no voicemails, no emails or missed calls from EG ….Absolutely shocked and disappointed in them both, especially after me letting them know how me and my daughter was living in fear of my Ex.
I also gave them a key to do a viewing and told them my teenage daughter might be in, so when you let yourself in please make sure you let her know first.
When I got home my daughter said she was lying on my bed and a strange man walked into the bedroom and she was traumatised and got the shock of her life, then she seen another man walking towards the bedroom… they both turned and walked back downstairs…. My daughter said they did not let her know they were in the house and the person doing the viewings was letting them just walk around the house by themselves. I was absolutely fuming with them. They could not even follow a simple instruction,
We have now took our property off EG and placed it with another agent, I’ve already had a better and more professional experience with this new agent, and hopefully they will sell my house without the drama and added expense that EG has caused.
On a positive note, the rest of the girls in EG were lovely and could be helpful.... Read more