9th Aug 2024 (30 days ago)
Our experience with RHW Estates started off great. Will at the agency handled the initial process really well, and we were very happy. Unfortunately, things went downhill from there.
During our tenancy, we dealt with a persistent leak and dampness and multiple things that lasted over a year and was never fixed. Despite reporting it multiple times, there was a massive lack of communication from RHW Estates about any efforts to address these issues, which was incredibly frustrating.
At the end of our tenancy, we were suddenly informed on the last day that we were supposed to have the property professionally cleaned. This was news to us, adding unnecessary stress to our move-out process. And upon seeking advice from the property ombudsman, this is not a legal requirement for any Tennant.
When we called to discuss our concerns, we spoke to the manager, Spencer. His response was shockingly unprofessional and aggressive. He called us "high maintenance" and said, "the quicker you guys are out, the better," all because we had complained about living with a leak for over a year . Spencer shouted at us, made us feel extremely uncomfortable to drop the keys in, and then hung up the phone.
Throughout our tenancy, we always paid our rent on time and reported any issues with the flat promptly. Sadly, not all of these issues were addressed. The way Spencer spoke to us and handled our concerns was unacceptable and disgusting.
I wouldn't recommend RHW Estates to anyone all due to Spencers. The way our tenancy issues were handled was terrible, and we plan to take this matter further.... Read more